Effective Date: January 1, 2017
We collect the following types of personal information in order to provide you with the FlyPenny Services, as well as to personalize and improve your experience better.
When you use FlyPenny Services, we also collect information about your transactions and activities. In addition, when you open a FlyPenny account or use FlyPenny Services, we may collect the following types of information:
We may also collect information directly from you, as well as from other sources, e.g. through your contacting us, including our Customer Support team; the survey results; through interactions with members of the FlyPenny corporate family or other companies (in respect to their privacy policies and the applicable law), and from other accounts we have reason to believe you control (both partly and totally). Additionally, for quality control and training purposes, or for the FlyPenny service protection, we have the right to monitor or record our telephone conversations with you or anyone acting on your behalf. Communicating FlyPenny, you have to be aware that such communication might be overheard, monitored, or recorded without further notice or warning.
When you download or use our mobile applications, or access one of our mobile optimized sites, we can receive information on your location and your mobile device, including the unique identifier of your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device's setting menu. If you have questions about how to disable your device's location services we recommend you to contact your mobile service carrier or the manufacture of your device.
The main purpose of the personal data collecting is to provide you with a secure, smooth, efficient, and customized service. Your personal data might be used as follows:
We may contact you by electronic communication or by mail to notify you of your account, to troubleshoot problems with your account, to resolve disputes, to collect fees, to poll your opinions through surveys or questionnaires, or in other ways in order to serve your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about FlyPenny Services. At least, we may contact you as due necessity to enforce our policy, applicable law, or any agreement we might sign with you. When contacting you by phone, to improve service quality, we can use autodialed or prerecorded calls and text messages, and you give your consent to receive them. You can decline to receive certain communication modes, where it’s applicable and permitted by the law.
We do not sell nor disclose your personal data to the third parties for marketing purposes without your explicit consent. In order to optimize and personalize FlyPenny Services, the content and advertising, we may combine your data with the information collected from other companies. In case you do not wish to receive promotional messages from us and to join the customized promotion programs, indicate your preferences in the ‘Notifications’ section by editing your settings, or follow the instructions in the message or advertisement.
We respect your communication preferences. If you do not wish to receive notifications via our application, you can edit your preferences on the settings page of the application.
When you access our website or use FlyPenny Services, we (including companies we cooperate with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, flash cookies, or other storage supported by your browser or associated applications (hereafter named ‘cookies’). We use these technologies to recognize you as a customer; to customize FlyPenny Services, content, and advertising; to measure promotional effectiveness; to provide security for your account; to mitigate risks and prevent fraud; to promote trust and safety for our websites and FlyPenny Services.
You have the right to decline our cookies if your browser or browser add-on permits, unless our cookies are required to prevent fraud or ensure the security of websites we control. However, declining our cookies may interfere with your use of our websites and FlyPenny Services.
Your personal data is being stored and processed in our computers in North America, Asia, Europe and elsewhere in the world where our storage and processing facilities are located. We protect your information using physical, technical, and administrative security means to reduce the risks of loss, misuse, unauthorized access, disclosure and personal data alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization control.
When transacting with others, we may provide those parties with information necessary to complete the transaction, such as your first name, family name, account ID, contact details, shipping and billing addresses, or other information needed to promote the reliability and security of the transaction. If a transaction is blocked, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. Communication with users for providing them with unwanted or threatening messages is against our policy and constitutes a violation of our User Agreement.
When you send Thanks to the mobile phone number or email address of the recipient we provide them with your first and family names registered in your account, so that the recipient can verify the person sending them Thanks.
When Thanks are received from your mobile phone number or email address we provide the other party with your first and family names registered in the account, so that the sender can verify that Thanks were sent properly.
We shall not provide your bank card number or bank account to the other party in the FlyPenny system or to any third party offering or using FlyPenny Services, unless you explicitly agree to it, or when we are forced to do so in order to follow the bank cards using regulations, in case of a judicial inquiry, or other events within legal proceedings.
We may share your personal data with the following parties:
Please note that these third parties may be located in other countries where the laws on processing personal data may be less stringent than in your country.
When you open a FlyPenny account on a different website or via a different application, any information that you enter on that website or application (and not directly on the FlyPenny website) will be given to the owner of such website or application. These sites are governed by their own privacy policies that you are encouraged to review before providing them you’re your personal information. FlyPenny is not responsible for the content published by the third parties or data using principles they practice.
The Company is committed to the protection of your personal data, regardless of where they are located, as well as to ensure an adequate protection of your personal data when transferring abroad, including outside the European Economic Area.
You can review and edit your personal data at any time by logging in to your account and reviewing your account settings and profile. You can also close your account at the FlyPenny website. If you close your FlyPenny account we will mark your account in our database as ‘closed’, though reserve the right to store personal data from your account for a certain period of time to resolve disputes, troubleshoot problems, assist any kind of investigation to prevent fraud, ensure compliance with the User Agreement, as well as to perform other activities, provided or permitted under the present legislation.